Frequently Asked Questions

[EXAMPLE]

Poochatini accepts the following forms of payment for online purchases:  

1. Visa
2. American Express
3. MasterCard
4. Paypal
5. Apple Pay
6. Discover
7. Amazon Pay

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

AccordionOnce your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number. pane content

[EXAMPLE]

The following delivery restrictions apply:

• Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us. 
• Items purchased from the U.S. Gucci website may only be shipped within the continental U.S. and to Alaska, Hawaii and Puerto Rico. If you would like to ship an order internationally, you may shop from that country’s website or Contact Us and a Client Advisor will assist you. 
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
• Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air. Please allow for additional time for delivery of these items. 
• Orders containing fragrances and décor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico. 
• Python and crocodile products may not be shipped to California.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@poochatini.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@poochatini.com.

For more information please visit our Shipping & Returns page

[EXAMPLE]

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express and Discover prepaid gift cards will be reimbursed to the original card used. 

Made to Order items are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund.